Terms of Service

These Terms of Service ("Terms") govern your access to and use of WashoHub's website, app, and garment pickup, cleaning, and delivery services. By scheduling a pickup or otherwise using our services, you agree to be bound by these Terms.

1 Our Service

WashoHub connects you with pickup riders and partner care hubs for laundry, dry cleaning, steam pressing, and related garment care. We coordinate collection, cleaning, quality checks, and delivery of your items back to you within the timelines communicated at booking.

2 Booking & Pickup

• You are responsible for providing an accurate pickup address, time slot, and item details when scheduling.
• Someone must be reasonably available to hand off and receive garments at the agreed time; repeated missed pickups may result in rescheduling fees.
• Estimated turnaround times (typically 48–72 hours) are our best estimate and may vary due to garment type, order volume, or local conditions.
• Please check pockets and remove valuables, cash, or personal items before handing over garments — WashoHub is not responsible for items left inside pockets or linings.

3 Pricing & Payment

• Prices are shown in our pricing menu and estimator tool and may be updated from time to time; the price applicable at the time of booking will be honored for that order.
• Final billing may be adjusted if the actual items collected differ from what was estimated at booking.
• Payment can be made online or on delivery, depending on the option selected at checkout.
• Free pickup and drop applies as described on our website (e.g. above ₹400 within a 5KM radius); standard delivery charges may apply otherwise.

4 Liability & Damage Claims

We handle every order with care, and each customer's garments are processed separately. However:

• Some fabrics, embellishments, or pre-existing damage may not withstand standard cleaning processes despite reasonable care.
• Any damage, loss, or discrepancy must be reported within 24 hours of delivery, with photos where possible, so we can investigate.
• Where WashoHub or its partner hub is found responsible for damage or loss, compensation is limited to a reasonable multiple of the service charge for that item, as assessed case-by-case, and not the item's original retail or sentimental value.
• WashoHub is not liable for delays or failures caused by events beyond our reasonable control (severe weather, strikes, government restrictions, etc.).

5 Prohibited Items

Please do not send items that are heavily soiled with hazardous substances, infested, on fire-damage/biohazard concern, or that contain cash, jewelry, or other valuables. We reserve the right to refuse to process any item that poses a safety or hygiene risk to our staff or equipment.

6 Cancellations & Rescheduling

Pickups can be cancelled or rescheduled free of charge up until the rider is dispatched. Once an order has entered processing at a care hub, cancellation may not be possible, and applicable service charges may still apply.

7 Your Account & Responsibilities

• You agree to provide accurate information and to keep any account credentials confidential.
• You agree not to misuse the service, including fraudulent orders, abuse toward staff or riders, or attempts to interfere with the proper working of our website or app.

8 Intellectual Property

All content on the WashoHub website and app — including text, graphics, logos, and software — is owned by or licensed to WashoHub and may not be copied or reused without permission.

9 Governing Law

These Terms are governed by the laws of India. Any disputes arising from these Terms or our services will be subject to the exclusive jurisdiction of the courts having competent authority over our registered place of business.

10 Changes to These Terms

We may revise these Terms from time to time. Continued use of WashoHub after changes are posted constitutes acceptance of the updated Terms. We will update the "Last updated" date above whenever changes are made.

11 Contact Us

Questions about these Terms can be sent to care@washohub.com or by phone at +91 97380 45714.