Privacy Policy

WashoHub ("we", "us", "our") operates an on-demand laundry, dry cleaning, and garment care service. This Privacy Policy explains what personal information we collect when you use our website, mobile experience, or pickup and delivery service, how we use it, and the choices you have.

By scheduling a pickup or otherwise using our services, you agree to the collection and use of information described here. If you do not agree, please do not use WashoHub.

1 Information We Collect

We collect information that you provide directly, information generated as you use the service, and information from third parties who help us deliver it.

• Contact & account details: name, phone number, email address, and delivery address.
• Order details: garment types, service selected, pickup and delivery time slots, and special handling instructions.
• Payment information: billing details processed through our payment partners — WashoHub does not store full card numbers on its own servers.
• Location data: pickup/drop coordinates used to assign the nearest rider and hub.
• Usage data: pages visited, device type, and app interactions, collected automatically to improve the service.
• Support communications: messages sent via chat, WhatsApp, phone, or email support.

2 How We Use Your Information

• To schedule, process, and track your pickup, cleaning, and delivery.
• To communicate order updates, estimated pricing, and delivery notifications.
• To provide customer support and resolve complaints or damage claims.
• To improve our hubs, routing, and service quality through aggregated, anonymized analysis.
• To send offers or service updates, where you have opted in — you can unsubscribe at any time.
• To meet legal, tax, and regulatory obligations.

3 How We Share Information

We do not sell your personal information. We share it only where necessary to operate the service:

• Delivery riders & care hubs: your name, address, and order details, so they can collect and return your garments.
• Payment processors: to securely process payments and refunds.
• Service providers: hosting, analytics, and communication tools that operate under confidentiality obligations.
• Legal requirements: where disclosure is required to comply with law, enforce our Terms, or protect the rights and safety of WashoHub, our staff, or customers.

4 Data Security

We use industry-standard technical and organizational safeguards — including encrypted transmission and restricted access — to protect your information. No method of transmission or storage is completely secure, so we cannot guarantee absolute security, but we work to continuously improve our safeguards.

5 Data Retention

We retain order and account information for as long as needed to provide the service, resolve disputes, and meet accounting and legal requirements, after which it is deleted or anonymized.

6 Your Rights & Choices

• Request access to, correction of, or deletion of your personal information.
• Opt out of marketing communications at any time.
• Ask how your data is used or request a copy of it.
• Withdraw consent for optional data uses, where applicable.

To exercise any of these rights, reach us using the details in the Contact section below.

7 Cookies & Tracking

Our website uses cookies and similar technologies to keep you signed in, remember preferences like light/dark theme, and understand how the site is used so we can improve it. You can control cookies through your browser settings; disabling them may limit some site features.

8 Children's Privacy

WashoHub services are intended for individuals who are at least 18 years old. We do not knowingly collect personal information from children.

9 Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal reasons. We will update the "Last updated" date above whenever we do, and significant changes will be highlighted on our website.

10 Contact Us

Questions about this Privacy Policy or how your data is handled can be sent to care@washohub.com or by phone at +91 97380 45714.